I am writing you to complement you on one of your staff members; Ms.
Jennifer Clemens.

Yesterday I filled out a questionnaire to solicit bids from companies who
provide call center services.

1) Ms. Clemens was the first to respond. (Thursday 2:20pm)

2) We spoke on the telephone within an hour of my request

3) I shared 3 more emails back-and-forth with answers to my questions

4) Two more phone calls followed to confirm everything

5) From start to finish (a grand total of 23 hours and 15 minutes)

6) She even provided her cell phone for me to reach her over the
weekend if I had any more concerns.



Where did you find this woman? Great service, no nonsense, polite,
articulate, competent.

I never write letters like this, but it's so nice to see (and so rare) that
I thought you needed to know just how well you are being represented.

We look forward to working with your company.



Thank you and Aloha,



Jeff Dunster

Hawaiian Legacy Hardwoods

I appreciate the followup by e-mail and later by phone.  My problem was resolved and I got the project done in time.  There is a difference between a good company and an exceptional company.  If you guys want to reach an exceptional company then you need to work harder on your client service time frame.  Thanks again for your help.

Bill Poma

Events Director

I run a lead generation company that assists in gaining business for my clients. With the services I provide my clients tend to receive more calls than they can handle on their own. I refer my clients over to Jennifer Clemens to get them setup with the services. TeleDirect provides a wonderful service and I have no hesitation when sending my clients your way! We love your service, keep up the good work!

I own a Marketing Company that uses radio and TV advertising to generate
calls for our clients. As a result of our lead generation, many of our
clients request call center services. We were actually introduced to
Jennifer Clemens and TeleDirect through one of our clients. Jennifer has
always been prompt in fulfilling my needs and quick to respond to any issues
in a professional and friendly manner. TeleDirect has done an exceptional
job in capturing leads for our clients and because of this I have no
hesitation in recommending Teledirect for anyone interested in a great call
center solution!



Peter Berk

Berk Marketing Radio & TV