I've been using TeleDirect for about a year after having the misfortune of working with two of their 'competitors'.  The difference has been like night and day.  Responsive, professional, seamless are words I'd use to describe TeleDirect's service. I've had more than one comment from clients who ask who I have answering the phone, and I proudly tell them TeleDirect. 

When I call customer service, I get a fast response to my questions and often a personalized email from the support team asking if my question was answered properly. 

Yes, customer service is alive an well at TeleDirect!

Terry M. Leake
Innovative Window Ware
I Dress Naked Windows!

The CSRs attitudes are
so professional that the callers morph into someone more cooperative.

As this project consumes most of my days lately, I want to pause for a
moment to say "Thank you" to your team and most precisely to Carrie
Soriano.

I am very glad we have gotten to this point where KPBS can be sure our
concerns are being heard and addressed.


Again Thank You, Carrie and Thank you Teledirect!

Thanks to Teledirect, the TWO of us that make the drive work every night actually got a day or two off during the drive!! Thank you TeleDirect!

What more can you ask for from a call center service?  Not only did they show utmost professionalism in handling our customers' calls, they also provide a fulfillment and shipping service that has increased our sales over the years!  The response time is tremendously short and every order is easily tracked and monitored.

  Carrie,  

I'd like to let you know how impressed I've been with you and your company. 

You've got a great attitude, and your follow up has been consistent and prompt.  It's a real pleasure to work with you.  

 I've also been impressed with TeleDirect as a whole.  The company's flexibility and willingness to work with me as I launch a new company has made all the difference.  One of the reasons I selected TeleDirect as my call center partner in the first place was your ability to scale up as we grow the business.  But the company's flexibility and attitude has been the most critical factor at this point.

Please pass on my congratulations and gratitude to your management.

Best regards,

Cleve  

I would like to give you guys, especially Carrie, a bonus for a terrific job well done!

You were instrumental in helping us close one of the biggest clients we have right now, and I can't thank you enough for that!

I have been very happy with TeleDirect. Carrie has been very helpful and has reassured me that those changes/additions that I've suggested would be considered. I look forward to continued happiness with this company.

Thank You So Much for your good service. We will be back to schedule more seminars. I have recommended your services to other people.