I use Tele-Direct to handle mutliple client campaigns in WTL.  By switching the leads over to the call center we have increased our conversions by 10%. What a great staff to work with. Tavio, Kelly, and Sara are always attentive to our rapidly changing needs.

Our reply:

Patty,

We are glad you are utilizing our call center product, Work The Lead for mulitple campaigns, and we appreciate your feedback on the increase of lead conversions. Our TeleDirect team members strive to be attentive to our client's, and it is rewarding to see your expectations are being fulfilled.  It is a pleasure working with you, and we look forward to assisting you on additional campaigns.

I am short on time…but wanted to let you know that we have been extremely pleased with the service you have provided thus far.  It has been fantastic to see the reservations sent to me as they have been made; any calls I have made to client services have been handled with wonderful service and in a timely manner; and we loved being able to print up our name badges so easily through your program!  We are having the 2^nd night of our first seminar tonight. Last night went very well.  And I am in the process of scheduling our next seminar for the end of February.  I will be in contact to line you up for this one as well in the next few days.

Thank you!

Elizabeth Wade

Our reply:

Elizabeth,

We are happy you are extremely pleased with our product Seminar Edge. The name badge feature is very popular and helpful, and the capability of viewing your reservations in realtime is very helpful as well. We look forward to assisting you with your next seminar.  

WGVU has been very happy with our TeleDirect partnership. Your customer service focus is second to none. In two instances our phone company had a problem and could not forward our pledge calls. Both times the people at Teledirect bent over backwards to find a work around and get the calls coming in, saving us from huge losses in pledge revenue.

Thank you,

Jim Rademaker

Our reply:

Hello Jim,

We are glad to hear WGVU is happy with the call center service we provide.  We understand the importance of pledge revenue, and we are glad to be of assistance to work around your phone company issue. We value our partnership with you, and we look forward to working with you for many more pledge drives to come.

 

 

TeleDirect has been an invaluable fundraising tool for KBDI for over a decade! The 24/7 coverage has made an impact on our pledge revenue and I cannot live without the real time pledge reporting. The staff is always courteous and helpful.

Happy Holidays and Best Wishes for a Health and Successful 2010!

SB

Shari Bernson

Our reply:

Shari,

We are glad to be able to assist you for your call center needs. Many of our clients value the real time reporting tool offered by Work The Lead. It has been a true pleasure working with KBDI over the past 10 years, and we look forward to many more years to come. 

Happy Holidays to you and your staff as well!

Our reply:

Bill,

We are happy to hear our RSVP Service, Seminar Edge has been great for you. We look forward to assisting you with your future seminar meetings.

 

Thank you for all of your hard work over the past couple of weeks. I know it's your job, but I can honestly say that we have had so few complaints and so few calls to follow up on that were unrelated to a pledge.  By doing your job so well, you helped us to do ours better.  So thank you.  Our goal this December was $93,000 and we raised $95,000.  To say we could not have done it without you and your team is an understatement.  Thank you, Thank you, Thank you!  Everyone here at KVPT wishes all of you at Teledirect a very happy holiday season.

Our reply:

Gail,

We are pleased you see the value of Work the Lead, our on demand call center software. Our TeleDirect staff is delighted to help you exceed your pledge goal, and we look forward to helping you surpass your upcoming goal during your next pledge drive.

 TeleDirect wishes you a happy holiday season as well.

I have been very happy with TeleDirect. Carrie has been very helpful and has reassured me that those changes/additions that I've suggested would be considered. I look forward to continued happiness with this company.

Our reply:

Sarah,

Our TeleDirect team is pleased you are happy with the call center service we provide through our on demand Work The Lead. We appreciate your suggestions and look forward to helping you on your next pledge drive. Our goal is to provide  service beyond your expectations.

 

 

Very Happy with TeleDirect....Great Service!

Our reply:

Tony,

Thank you for providing input regarding the call center service we provide.  We are pleased you feel Work The Lead is a great service.

We look forward working with you in the years ahead.

A truly professional organization that takes their client's business to the next level.  We have been using your excellent call service for over a year and can truly say that you have been a real partner to Project/West Media, Inc. and our clients.  Not only have you provide us with a turnkey call center solution, but have also been open to making changes to help us streamline our call distribution to our clients.  Nick Smith has been a lifesaver many a day and we are truly thankful for his time and committment to our account. We look forward to expanding our business with TeleDirect.  We have some great new connection ideas we are looking forward to have TeleDirect implement in the near future!  You cannot go wrong using them for your business or your client's.

Our reply:

Kelly,

 

We are happy to see you are pleased with the turnkey call center solutions we provide. Nick and our TeleDirect team are truly committed to ensuring you receive superlative service. We are eager help you expand your business, and we look forward to many more years to come by providing you service beyond your expectations!

TeleDirect has filled the gaps for our call center needs. Sarah has been great with guiding us through Work The Lead and our set up. We are pleased with your service, and we look forward to using the other features available to us in the near future.

Ali Alavi 

Our reply:

Hello Ali,

We are thrilled to be able to assist you with your call center needs. Our staff understands the importance of each stage of your account set up in Work The Lead. We look forward to the opportunity to assist your company and allow  your customers the option to communicate and place orders via web chat.

We really appreciate all the support and help we receive from everyone in client services at TeleDirect. It's comforting to know if there are any issues that arise that there is a great support staff to guide us.

Our reply:

Pat,

Thank you for the compliment to our call center staff.  Our team works hard to ensure you receive prompt attention on any issues or questions that may arise. We look forward to our continuing a successful business relationship.

TeleDirect's SeminarEdge is an extremely high quality service.  The call center personnel are very professional and give my seminar's the look and feel of a large organization.

Our reply:

Stephen,

Thank you for your feedback regarding our call center staff. We are very pleased you appreciate the benefits and resources that Seminar Edge provides to individuals and smaller to mid size organizations. We look forward in working with you towards continued success.

I've had a great experience with Tele-Direct.  I just found out about the web page service and that has been very well received by my clients and contacts.  Super easy to use and great staff to work with.

Our reply:

Larry,

We are pleased you have had a great experience with using Seminar Edge, our on demand call center software. It was designed to be user friendly so we are delighted you find it easy to use for your seminar reservations. Our entire staff works hard to provide you superior service. Thank you for your feedback.

Excellent, Excellent, Excellent!!!

Our reply:

Nelson,

Thank you. Thank you. Thank you! Our TeleDirect team will continue in striving to exceed your call center service expectations.

As a lead seller, we at American Lead Generation have found that working with a call center who is a partner and can react quickly to changes that need to be made to lead distribution in Work The Lead is vital to our success. TeleDirect does exactly that while providing excellent service, I would recommend them to all of my clients!

Our reply:

Mustafa,

We are glad to work with you and happy to see you are utilizing instant lead distribution in Work The Lead.  Many clients enjoy the ease of use for instant changes. Thank you for your recommendation, and we look forward to working with you for continued success.

Tavio has been professional and courteous with every request made by our very demanding clientele, and has gone above and beyond to ensure every request is met with swift action on his part.  Thanks for all the help, we are really comforted to know we can rely on Tavio to be there for our clients.

Our reply:

Omar,

We appreciate your feedback! Tavio and our Client Services team goes to great lengths to ensure you receive quality service, and it is encouraging to receive the great remarks your provided. Our staff at TeleDirect thanks you for your input!

Our reply:

Hello Edward,

Our TeleDirect staff is pleased with the AAA+ rating you provided us.  We value your business, and we look forward in continuing to provide the call center service you expect and deserve!

 

I'm very happy with the help you're giving me. I already have over a 1% response rate, and I still have nearly two weeks before my first seminar.  This is my first public seminar and I'm pretty excited about it.  Your e-mails are great, and allow me to send an immediate confirmation.  Anju was very patient in walking me through the process and getting this done.

Our reply:

Steve,

We are glad to see you are pleased with your response rate with the help of Seminar Edge. Many users of Seminar Edge rely on the functionality of the immediate responses that are sent out. They enjoy the time savings that's provided. We hope your response rate continues to increase in the two weeks ahead.

Services have been great. Calls area handled on a professional basis. The questions posed by would be attendees are noted accurately and transmitted timely. Confirmation calls are handled equally as well; freeing me to do other business.  Please keep up the good work.

Our reply:

Mark,

We are glad you have outsourced your seminar reservation services to us. As you mentioned Seminar Edge is a true time saver. Our goal is to retrieve accurate information from your callers and maintain professionalism. We are happy we're providing you free time to focus on other business, and we look forward to assisting you with upcoming seminars. 

Very pleased with Tele-Direct. We had a great first mailer, and are looking forward to working again with them. The site is user friendly for letters and name tags.

Our reply:

Sandy,

We are glad to see you are pleased with our seminar reservation service, Seminar Edge.  Many users have mentioned they like the time savings provided with the option to print out confirmation letters and name tags. We look forward to working with you again on your next mailer!