I have to admit that I was quite hesitant to sign on, and wouldn't have if it were not for Tavio who at the very start was very helpful and accommodating.

And thanks to Tavio, I was able to try your service with the try before you buy option.  And then I upgraded.  All throughout you've shown nothing less of exceptional.  The leads I got from you were great!

Our reply:

Hi Justine:

Thank you for your review.  We are very confident with our services that we allow people to try us out first before getting started.  And we are glad that we were able to help you with our services!

Great service here, you could tell that Nick was very well trained.  I still can't get over how professional you guys are.  Definitely worth much more than what I paid for!

Our reply:

Hi Emi Rose:

Thank you, part of every agent's and every employee's orientation here is training.  We also give on-the-job and continuous training to every member of our staff.  We believe that the only way we could be on top of the game is to make sure that our staff has the best and most current knowledge, as well as have the skills they need to do their job properly. 

And the offshoot of that is the high level of business services we provide you.

I would like to give you guys, especially Carrie, a bonus for a terrific job well done!

You were instrumental in helping us close one of the biggest clients we have right now, and I can't thank you enough for that!

Our reply:

Hi Marvin:

Thank you for your kind comments.  We are glad that you were able to close a transaction with our help.  Truth be told, a bonus is appreciated but it is not necessary as it is part of our job to help you with our services!

Thanks and have a great day ahead!

I am not one easy guy to please.  And truth be told, I tested your service several times.  When we first signed up with you, I called our own hotline just to check out your service.  I was impressed.   Three weeks after, I did the same thing.  And then just this morning.  And I am all the more impressed with your service.

Thank you for being all the things you said you were.  I don't usually take marketers and salespeople for everything they say they are, but you are an exception!  I'm happy with your service!

Our reply:

Hi Mark:

Thank you for your feedback.  TeleDirect has been in the business for more than 4 decades and we have leveraged that experience and knowledge in giving out the best service.  We are glad that you are happy and look forward to a continuing business partnership with you!

We value our relationship with you & your company very much.  I really appreciate the attention to detail you’re taking in correcting any situation we have!  Your company is the first contact our potential clients encounter and it’s crucial that we have the proper representation from your representatives.  Thanks for your commitment to us, I can truly see that you take our relationship serious and that means a ton to me.

Our reply:

Hi Colin:

Thank you for your feedback. 

Rest assured that we work very hard at your satisfaction and will continue to deliver what you have come to expect from us.  We are here to help you with your business and put your mind at ease.

My experience with Tavio and the other staff at TeleDirect has been great! They are reliable, respectful, and they cooperate with our rapid changes for different Call Center needs.

Thank you guys!

Roy Morock

The Office of Roy Morock Computer Support

Our reply:

Hi Roy:

We really put a premium on giving our clients the best customer service there is.  And with this comes the training and attitude that you have seen thus far.  This is an ongoing effort to further improve on our services and we thank you for the feedback you have for us.

I have been working with Tavio a little over a year now and this will be my second comment about his service, the first was written shortly after working with him. I wanted to provide feedback after working on a dozen or so campaigns with him. He is just awesome to work with; he is knowledgeable on so many different services Teledirect provides, and has been a life-safer on more then one occasion. He is able to grab simple scripts, data and create the perfect inbound/outbound campaigns that are fitted to each individual client. He is always on the look out for discrepancies and provides ways to improve campaigns. I ask a lot questions, and he is always willing to help. Anyone who is lucky enough to work with Tavio will not be let down. Thanks for all your help Tavio.

Our reply:

Omar,

Thanks for providing input on the customer service you've been receiving. Our staff's goal is to ensure you receive customer service beyond your expecations, and it is certainly wonderful to hear the kind words mentioned about Tavio.

 

The service provided by Teledirect has been superb. The site is easy to navigate and so beneficial as we are holding multiple workshops. The staff has always been excellent to work with and very prompt in their replies. I am not sure how we managed before working with Teledirect.

Our reply:

We are pleased to hear that the call center service you've been receiving has been superb. Many clients appreciate the user friendliness in Seminar Edge, our Seminar Reservation Service; they also find the reporting and drip lead features beneficial as well.

Thanks again for your feedback.  We look forward to working with you on your next seminar workshops!

 

I use Tele-Direct to handle mutliple client campaigns in WTL.  By switching the leads over to the call center we have increased our conversions by 10%. What a great staff to work with. Tavio, Kelly, and Sara are always attentive to our rapidly changing needs.

Our reply:

Patty,

We are glad you are utilizing our call center product, Work The Lead for mulitple campaigns, and we appreciate your feedback on the increase of lead conversions. Our TeleDirect team members strive to be attentive to our client's, and it is rewarding to see your expectations are being fulfilled.  It is a pleasure working with you, and we look forward to assisting you on additional campaigns.

I am short on time…but wanted to let you know that we have been extremely pleased with the service you have provided thus far.  It has been fantastic to see the reservations sent to me as they have been made; any calls I have made to client services have been handled with wonderful service and in a timely manner; and we loved being able to print up our name badges so easily through your program!  We are having the 2^nd night of our first seminar tonight. Last night went very well.  And I am in the process of scheduling our next seminar for the end of February.  I will be in contact to line you up for this one as well in the next few days.

Thank you!

Elizabeth Wade

Our reply:

Elizabeth,

We are happy you are extremely pleased with our product Seminar Edge. The name badge feature is very popular and helpful, and the capability of viewing your reservations in realtime is very helpful as well. We look forward to assisting you with your next seminar.  

WGVU has been very happy with our TeleDirect partnership. Your customer service focus is second to none. In two instances our phone company had a problem and could not forward our pledge calls. Both times the people at Teledirect bent over backwards to find a work around and get the calls coming in, saving us from huge losses in pledge revenue.

Thank you,

Jim Rademaker

Our reply:

Hello Jim,

We are glad to hear WGVU is happy with the call center service we provide.  We understand the importance of pledge revenue, and we are glad to be of assistance to work around your phone company issue. We value our partnership with you, and we look forward to working with you for many more pledge drives to come.

 

 

TeleDirect has been an invaluable fundraising tool for KBDI for over a decade! The 24/7 coverage has made an impact on our pledge revenue and I cannot live without the real time pledge reporting. The staff is always courteous and helpful.

Happy Holidays and Best Wishes for a Health and Successful 2010!

SB

Shari Bernson

Our reply:

Shari,

We are glad to be able to assist you for your call center needs. Many of our clients value the real time reporting tool offered by Work The Lead. It has been a true pleasure working with KBDI over the past 10 years, and we look forward to many more years to come. 

Happy Holidays to you and your staff as well!

Our reply:

Bill,

We are happy to hear our RSVP Service, Seminar Edge has been great for you. We look forward to assisting you with your future seminar meetings.

 

Thank you for all of your hard work over the past couple of weeks. I know it's your job, but I can honestly say that we have had so few complaints and so few calls to follow up on that were unrelated to a pledge.  By doing your job so well, you helped us to do ours better.  So thank you.  Our goal this December was $93,000 and we raised $95,000.  To say we could not have done it without you and your team is an understatement.  Thank you, Thank you, Thank you!  Everyone here at KVPT wishes all of you at Teledirect a very happy holiday season.

Our reply:

Gail,

We are pleased you see the value of Work the Lead, our on demand call center software. Our TeleDirect staff is delighted to help you exceed your pledge goal, and we look forward to helping you surpass your upcoming goal during your next pledge drive.

 TeleDirect wishes you a happy holiday season as well.

I have been very happy with TeleDirect. Carrie has been very helpful and has reassured me that those changes/additions that I've suggested would be considered. I look forward to continued happiness with this company.

Our reply:

Sarah,

Our TeleDirect team is pleased you are happy with the call center service we provide through our on demand Work The Lead. We appreciate your suggestions and look forward to helping you on your next pledge drive. Our goal is to provide  service beyond your expectations.

 

 

Very Happy with TeleDirect....Great Service!

Our reply:

Tony,

Thank you for providing input regarding the call center service we provide.  We are pleased you feel Work The Lead is a great service.

We look forward working with you in the years ahead.

A truly professional organization that takes their client's business to the next level.  We have been using your excellent call service for over a year and can truly say that you have been a real partner to Project/West Media, Inc. and our clients.  Not only have you provide us with a turnkey call center solution, but have also been open to making changes to help us streamline our call distribution to our clients.  Nick Smith has been a lifesaver many a day and we are truly thankful for his time and committment to our account. We look forward to expanding our business with TeleDirect.  We have some great new connection ideas we are looking forward to have TeleDirect implement in the near future!  You cannot go wrong using them for your business or your client's.

Our reply:

Kelly,

 

We are happy to see you are pleased with the turnkey call center solutions we provide. Nick and our TeleDirect team are truly committed to ensuring you receive superlative service. We are eager help you expand your business, and we look forward to many more years to come by providing you service beyond your expectations!

TeleDirect has filled the gaps for our call center needs. Sarah has been great with guiding us through Work The Lead and our set up. We are pleased with your service, and we look forward to using the other features available to us in the near future.

Ali Alavi 

Our reply:

Hello Ali,

We are thrilled to be able to assist you with your call center needs. Our staff understands the importance of each stage of your account set up in Work The Lead. We look forward to the opportunity to assist your company and allow  your customers the option to communicate and place orders via web chat.

We really appreciate all the support and help we receive from everyone in client services at TeleDirect. It's comforting to know if there are any issues that arise that there is a great support staff to guide us.

Our reply:

Pat,

Thank you for the compliment to our call center staff.  Our team works hard to ensure you receive prompt attention on any issues or questions that may arise. We look forward to our continuing a successful business relationship.

TeleDirect's SeminarEdge is an extremely high quality service.  The call center personnel are very professional and give my seminar's the look and feel of a large organization.

Our reply:

Stephen,

Thank you for your feedback regarding our call center staff. We are very pleased you appreciate the benefits and resources that Seminar Edge provides to individuals and smaller to mid size organizations. We look forward in working with you towards continued success.

I've had a great experience with Tele-Direct.  I just found out about the web page service and that has been very well received by my clients and contacts.  Super easy to use and great staff to work with.

Our reply:

Larry,

We are pleased you have had a great experience with using Seminar Edge, our on demand call center software. It was designed to be user friendly so we are delighted you find it easy to use for your seminar reservations. Our entire staff works hard to provide you superior service. Thank you for your feedback.

Excellent, Excellent, Excellent!!!

Our reply:

Nelson,

Thank you. Thank you. Thank you! Our TeleDirect team will continue in striving to exceed your call center service expectations.

As a lead seller, we at American Lead Generation have found that working with a call center who is a partner and can react quickly to changes that need to be made to lead distribution in Work The Lead is vital to our success. TeleDirect does exactly that while providing excellent service, I would recommend them to all of my clients!

Our reply:

Mustafa,

We are glad to work with you and happy to see you are utilizing instant lead distribution in Work The Lead.  Many clients enjoy the ease of use for instant changes. Thank you for your recommendation, and we look forward to working with you for continued success.

Tavio has been professional and courteous with every request made by our very demanding clientele, and has gone above and beyond to ensure every request is met with swift action on his part.  Thanks for all the help, we are really comforted to know we can rely on Tavio to be there for our clients.

Our reply:

Omar,

We appreciate your feedback! Tavio and our Client Services team goes to great lengths to ensure you receive quality service, and it is encouraging to receive the great remarks your provided. Our staff at TeleDirect thanks you for your input!

Our reply:

Hello Edward,

Our TeleDirect staff is pleased with the AAA+ rating you provided us.  We value your business, and we look forward in continuing to provide the call center service you expect and deserve!

 

I'm very happy with the help you're giving me. I already have over a 1% response rate, and I still have nearly two weeks before my first seminar.  This is my first public seminar and I'm pretty excited about it.  Your e-mails are great, and allow me to send an immediate confirmation.  Anju was very patient in walking me through the process and getting this done.

Our reply:

Steve,

We are glad to see you are pleased with your response rate with the help of Seminar Edge. Many users of Seminar Edge rely on the functionality of the immediate responses that are sent out. They enjoy the time savings that's provided. We hope your response rate continues to increase in the two weeks ahead.

Services have been great. Calls area handled on a professional basis. The questions posed by would be attendees are noted accurately and transmitted timely. Confirmation calls are handled equally as well; freeing me to do other business.  Please keep up the good work.

Our reply:

Mark,

We are glad you have outsourced your seminar reservation services to us. As you mentioned Seminar Edge is a true time saver. Our goal is to retrieve accurate information from your callers and maintain professionalism. We are happy we're providing you free time to focus on other business, and we look forward to assisting you with upcoming seminars. 

Very pleased with Tele-Direct. We had a great first mailer, and are looking forward to working again with them. The site is user friendly for letters and name tags.

Our reply:

Sandy,

We are glad to see you are pleased with our seminar reservation service, Seminar Edge.  Many users have mentioned they like the time savings provided with the option to print out confirmation letters and name tags. We look forward to working with you again on your next mailer!

I've been working w/ Teledirect for about one year and have been uniformly pleased. 

The call center staff are very pleasant, professional and polite.  (I've made several test calls and been pleased.)  When there is something I need, the supervisors take care of the issue promptly, and exactly as I would have. I work with business partners--their customers call into Teledirect, so I have to be as careful with them as with my own customers...and the business partners are very satisfied.

I guess the bottom line is this:  I trust them with my prospects, my customers and my partners.

Our reply:

Harry,

We appreciate your feedback regarding the call center service we provide. The TeleDirect staff works diligently to provide you the service you expect and deserve. We are a 24/7 call center which enables us to respond to your needs promptly. We are an extension of your business and we are happy you trust us with your prospects, customers & partners.  

 

Our reply:

Hello Casey,

We are delighted you have had great experiences with our call center. Our Work The Lead application is beneficial for lead capture service, and as youo mentioned has affordable pricing. The TeleDirect team understands the value of every client.

We look forward to working with you in the years to come.

Our overall experience with Teledirect Call Centers has been very good.  The entire team (especially Tavio) has been great.  The information gathered from prospective clients has been complete and accurate... which is very nice having used other back-office support services previously.  We look forward to a long and prosperous relationship.  Thank you!

Our reply:

Hello Judy,

We are delighted your experience with Teledirect Call Centers has been very good. Our call center Client Services staff works hard to ensure you receive quality service. Our Operations staff, including our customer service representatives take pride in submitting complete and accurate information taken from your prospective clients. 

We look forward to a long and prosperous relationship with you as well!

Sarah and the Teledirect staff have helped us out tremendously since day one. There is no way that we would be where we are today without our relationship with Teledirect Call Centers. Their Customer service is second to none. I always feel like an important client no matter how small or large the problem may be.

Our reply:

Jason,

We are pleased you see the value that our TeleDirect Call Center staff provides. Our team strives on providing great customer service whether it be from our Client Service department or from our call centers Operations department. We value our business relationships, and we look forward to working with you in the future.

Working through our call script with Tavio has been a great experience.  He has wonderful follow-thru and is very responsive.  I have enjoyed working with him and am very impressed with the time he takes to make sure our script is working, making modifications with my team as needed and providing feedback when requested.  Thanks, Tavio!

Our reply:

Hello Maria,

It is nice to hear you've have had a great experience building your Work The Lead call script and that Tavio in our Client Service department has been responsive to your call center needs.  We look forward to working with you on your next campaign.

This was my first seminar working with TeleDirect Call Centers. Sandra was very good at educating me about their system, as well as keeping me informed as we progressed toward my presentation. Their overall professionalism, communication and follow through were excellent. The pre-event confirmation call service was another meaningful resource.

Our reply:

John,

We are pleased you chose TeleDirect Call Centers to capture your seminar reservations and handle your confirmation call needs. The confirmation call feature is a valuable time saving resource. We are happy to hear our client services department was able to assist you with Seminar Edge.  We take pride in working with clients and assisting them.  We look forward to many successful seminars with you!   

First off, Sandra Coggeshall was very attentive and helped me sign in and set up.  The service was professional and easy to use.  Our responses were accurately logged and our seminar attendance reflected the follow up service by Teledirect.

Thank you!  We will be utilizing your services for our next seminar!

Mark Brake/  Integrity Retirement Systems, Inc. 

Our reply:

We appreciate your feedback Mark.  We are pleased to see you have experienced accurate and professional service from our customer service representatives, and we are thrilled you have utlized the confirmation call option that our RSVP service, Seminar Edge offers. This option is truly a key factor in having great success with seminar attendance.  We look forward to working with you in the near future!

Everything went great!  Sandra was very helpful and very pleasant every time I spoke to her.  The reservations were easy to access on the internet, the name badges were easy to print and we had our best turnout ever at a seminar.  We have already made sales and the seminar was just last week!

Our reply:

Teresa,

We are pleased that you have found how effortless it is to use our seminar reservation service, Seminar Edge. Many clients like to use the name badge feature as it is a true time savings.  We are excited that you had the best turn out ever, and we look forward to assisting you with future seminars.

Thanks for your kind words about Sandra.  The TeleDirect Team strives to provide pleasant client service experiences.

 

Our company started a radio show program and we needed a place that took calls 24/7. I really enjoy how much customer service Teledirect gives us and how I am able to listen to each call and alter the call script whenever I need to do so.

Kelly has been wonderful to work with.  

Our reply:

We are happy to see you are you are using Work The Lead 24/7 for your call center needs. We are also glad you mentioned you are using TeleDirect's call recording, as it is a useful feature towards assisting in adjusting your call script. 

Thank you for the feedback in regards to Kelly as our client services department strives to provide prompt and professional service. We look forward to working with you in the future!     

Overall, I am very happy with TeleDirect, its services and personnel.  Everyone is always pleasant, courteous and efficient.

I could not accomplish our seminar objectives without TeleDirect on the high level we have achieved.

Tavio McAllister is especially outstanding.

Kent

Our reply:

Kent,

It is nice to hear that Seminar Edge, our On Demand tool for reservation service has been a factor in accomplishing your seminar objectives. It is also wonderful to hear that Tavio in Client Services and our Customer Service Representatives provide pleasant, courteous, and efficient call center service.

We look forward to working with you for years to come!

Your company was referred to me from Acquire Marketing.  I was a little uneasy at first being outsourced to a third party.  In the past I had used other companies with an in house RSVP service, which was OK, but not great.

WOW !! you guys were GREAT !! 

I have actually worked with two of your agents and both times the service was great.  I love the technology of updates coming to me via email, name tags, rosters etc.... GREAT... keep it up!!!

I am a Sole Practitioner in the Financial Services arena, and have done seminars my entire career your the easiest I have ever worked with!!!!

We will do business again.... Thx. elbowe3

Our reply:

Thank you Ed! We appreciate your feedback regarding your findings on using TeleDirect for your outsourced call center. We are glad you are taking advantage of the technology that our Seminar RSVP service, Seminar Edge provides. We are also thrilled you are using the updates sent to you via email, as well as the name tags, & roster report. As you see they are time saving features.

Teledirect has allowed our company to grow exponentially without operating a 24 hour call center. CreditAnswers is able to run nationwide radio ads and after hour advertising with confidence that our overflow calls will be handled professionally and sent to us in a timely manner. Jamei has been instrumental in the integration process with our CRM system, Salesforce.com. We now can track where all our calls come from, maximizing every media dollar spent. Thanks Teledirect and Jamei!

Our reply:

Thank you! It has been a pleasure working with CreditAnswers over the years! We are very pleased to hear how impressed you are with our Work The Lead application that integrates with Salesforce.com and the account support. TeleDirect looks forward to working with you for years to come.

Jamei is helpful when I have questions.

Our reply:

Joan, I'm glad that I have been able to help. If you ever need anything never hesitate to call or email. Thank you!!!

Very pleased.

Jamei provided great support from start to finish. We set up a branded site for our customers to track seminar registrations and the call center did a great job handling the registrations and reminder calls. On-line tools are very user friendly and make setting up each seminar a snap.

Our reply:

David, we are happy to hear that you have been pleased with the Seminar Edge application and branded site. It has been a pleasure working with you. Thank you!

When I used teledirect in the past, it was easy and straight forward.  Everything I needed was in one place.  I could take a glance at all of my seminars and even print out name tags.  Fantastic!  When we start seminars again we will use Teledirect again.

Our reply:

We are so glad to hear how much you like you using the Seminar Edge application. We look forward to working with you again soon. Thank you!!!

I appreciate your support. I love your system. It's very user friendly.

Our reply:

Wonderful! Let us know if there is anything that we can do to make it even better. Thank you!

We have used Tele-Direct for our after hours, holiday and overflow catalog order placement for our direct-mail catalog. Tele-Direct operators have provided an excellent level of service with issues few  and far between. Any maintenenance tasks or questions have been handled quickly and professionally by Kelly Fennema or Jamei Cales. The web based information system is easy to use and any new product entry I have input without any issues or have had Tele-Direct input as a part of service. The pay by credit card for minutes is a snap. I highly recommend their services.

Our reply:

Cary, it has always been a pleasure working with you as well. Thank you so much for your kind words.

Tele-direct has always done a wonderful job for me. They are prompt and curious and do a great job talking to my potential clients.

It would be hard to do seminars without them!

Our reply:

Thank you very much for the wonderful feedback! We will be sure to let all of the CSRs know that they are doing a great job as well. We are excited to know how pleased you are with the service TeleDirect provides.

Teledirect has always come through for us. Knowing that we don't have to take the reservations for our events relieves a lot of stress around the office. The one time that we ran into a problem on our part, Teledirect completely came through for us and helped solved it flawlessly!

Our reply:

Thank you, Jill! This is great news to hear. TeleDirect will be sure to keep up the good work!

Generally, I have felt the overall service to be 4-5 stars though lately I have been very frustrated.  Being a physician in private practice, I use the voicemail for my patients in the Sacramento area to notify me for routine calls and urgent calls.  There have been 2 occasions in the last few weeks where myself and patients have not been able to leave messages or access messages for essentially an entire day.  This was very aggravating and I was very close to canceling my contract. 

I decided to continue for now, but will seriously rethink my decision if these situations continue in the future.

Thank you for your overall service and it is the reason why I continue at this time.

Corey Brink

Our reply:

Thank you for submitting a review. The feedback you provided is very helpful to us. You have been a client of TeleDirect using the voicemail system for 13 years and it's great to know that you would rate our service as 4 or 5 stars overall. Obviously, there have been some recent issues that have caused concern. We would like to address those specific concerns with you as we are confident that they can be resolved quickly. TeleDirect values your business and will do whatever we can to come to a resolution. A representative will follow up with you to discuss in more detail. Thank you again for providing your thoughts!

Thank You So Much for your good service. We will be back to schedule more seminars. I have recommended your services to other people.

Our reply:

We are very pleased to know that you are happy with our service. We would like to add you to our Referral Program for all the new business you send to TeleDirect. Thank you! We look forward to continuing our relationship.

I have to say that WGVU made the correct choice going with TeleDirect as our new in-bound phone service vendor. We were impressed before last Friday night, but that sealed the deal. When Buying the War aired we expected it to be a normal pledge program for us that may have a call or two straggle through to TeleDirect. We could not have been more wrong. TeleDirect took 236 calls for us in that two hour period as we were completely overwhelmed. TeleDirect never missed a beat proving that your service is worth it’s weight in gold.

- WGVU

I appreciate the professionalism that your company displays. I like the fact that I can monitor my customers results on line, this allows to me to be involved. I also like the way you break down each seminar by date with the number of attendees. Keep up the good work. I will keep them coming.

Our reply:

We really appreciate the kind words.  Doing business with your staff has always been great for us.  We look forward to many years together.

Best,

Jamei

TeleDirect Call Centers are the best--period!

Our reply:

Thank you! We really appreciate it. It has been a pleasure working with you!