Expect More Great Service!
My experience with Tavio and the other staff at TeleDirect has been great! They are reliable, respectful, and they cooperate with our rapid changes for different Call Center needs.
Thank you guys!
Roy Morock
The Office of Roy Morock Computer Support
Hi Roy:
We really put a premium on giving our clients the best customer service there is. And with this comes the training and attitude that you have seen thus far. This is an ongoing effort to further improve on our services and we thank you for the feedback you have for us.
TeleDirect staff is knowledgeable on so many different services
I have been working with Tavio a little over a year now and this will be my second comment about his service, the first was written shortly after working with him. I wanted to provide feedback after working on a dozen or so campaigns with him. He is just awesome to work with; he is knowledgeable on so many different services Teledirect provides, and has been a life-safer on more then one occasion. He is able to grab simple scripts, data and create the perfect inbound/outbound campaigns that are fitted to each individual client. He is always on the look out for discrepancies and provides ways to improve campaigns. I ask a lot questions, and he is always willing to help. Anyone who is lucky enough to work with Tavio will not be let down. Thanks for all your help Tavio.
Omar,
Thanks for providing input on the customer service you've been receiving. Our staff's goal is to ensure you receive customer service beyond your expecations, and it is certainly wonderful to hear the kind words mentioned about Tavio.
The service provided by Teledirect has been superb.
The service provided by Teledirect has been superb. The site is easy to navigate and so beneficial as we are holding multiple workshops. The staff has always been excellent to work with and very prompt in their replies. I am not sure how we managed before working with Teledirect.
We are pleased to hear that the call center service you've been receiving has been superb. Many clients appreciate the user friendliness in Seminar Edge, our Seminar Reservation Service; they also find the reporting and drip lead features beneficial as well.
Thanks again for your feedback. We look forward to working with you on your next seminar workshops!
TeleDirect has increased our lead conversions
I use Tele-Direct to handle mutliple client campaigns in WTL. By switching the leads over to the call center we have increased our conversions by 10%. What a great staff to work with. Tavio, Kelly, and Sara are always attentive to our rapidly changing needs.
Patty,
We are glad you are utilizing our call center product, Work The Lead for mulitple campaigns, and we appreciate your feedback on the increase of lead conversions. Our TeleDirect team members strive to be attentive to our client's, and it is rewarding to see your expectations are being fulfilled. It is a pleasure working with you, and we look forward to assisting you on additional campaigns.
We have been extremely pleased with the service
I am short on time…but wanted to let you know that we have been extremely pleased with the service you have provided thus far. It has been fantastic to see the reservations sent to me as they have been made; any calls I have made to client services have been handled with wonderful service and in a timely manner; and we loved being able to print up our name badges so easily through your program! We are having the 2nd night of our first seminar tonight. Last night went very well. And I am in the process of scheduling our next seminar for the end of February. I will be in contact to line you up for this one as well in the next few days.
Thank you!
Elizabeth Wade
Elizabeth,
We are happy you are extremely pleased with our product Seminar Edge. The name badge feature is very popular and helpful, and the capability of viewing your reservations in realtime is very helpful as well. We look forward to assisting you with your next seminar.
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