I work for a busy lawfirm and was tasked with setting up the call center.  Having never done this before I had no idea what to expect.  This is where Sergio stepped in.  I've never met him but I'm confident he wears a cape and has a gigantic "S" on his chest.  Every dumb question and request was always met with great patience.  My nature is to pick up the phone when I have a question and Sergio was always available.  I bugged the heck out of that guy and he never broke.  It has been my pleasure to work with Teledirect.  When Sergio took time for his new baby I was treated equally well by Sarah.  When there were questions on intakes I would hear from Tavio.  The professionalism of the crew at Teledirect is second to none and I have no problem recommending their services to anyone.  Thank you!

All expectations and requests are met quickly and successfully.  Excellent sources provided for information and data.  The reps are friendly and helpful.  Great service. 

Michael was awesome....very friendly and knowledgeable. Very satisfied with all your services.

I appreciate the followup by e-mail and later by phone.  My problem was resolved and I got the project done in time.  There is a difference between a good company and an exceptional company.  If you guys want to reach an exceptional company then you need to work harder on your client service time frame.  Thanks again for your help.

Bill Poma

Events Director

Thank you all for your help!!! Everytime I call...whomever I talk to...you are ALL the A TEAM!!!