EXCEPTIONAL!

by Justine Manate (Akron, NY) on May 26, 2010
Salesperson: Tavio McAllister

I have to admit that I was quite hesitant to sign on, and wouldn't have if it were not for Tavio who at the very start was very helpful and accommodating.

And thanks to Tavio, I was able to try your service with the try before you buy option.  And then I upgraded.  All throughout you've shown nothing less of exceptional.  The leads I got from you were great!

Our reply

Hi Justine:

Thank you for your review.  We are very confident with our services that we allow people to try us out first before getting started.  And we are glad that we were able to help you with our services!

TeleDirect Call Centers 5 2010-05-26

Well-trained Professionals

by Emi Rose Gutierrez (Agua Fria, NM) on May 26, 2010
Salesperson: Nick Smith

Great service here, you could tell that Nick was very well trained.  I still can't get over how professional you guys are.  Definitely worth much more than what I paid for!

Our reply

Hi Emi Rose:

Thank you, part of every agent's and every employee's orientation here is training.  We also give on-the-job and continuous training to every member of our staff.  We believe that the only way we could be on top of the game is to make sure that our staff has the best and most current knowledge, as well as have the skills they need to do their job properly. 

And the offshoot of that is the high level of business services we provide you.


TeleDirect Call Centers 4 2010-05-26

Great help

by Marvin Noble (Sacramento, CA) on May 26, 2010
Salesperson: Carrie Soriano

I would like to give you guys, especially Carrie, a bonus for a terrific job well done!

You were instrumental in helping us close one of the biggest clients we have right now, and I can't thank you enough for that!

Our reply

Hi Marvin:

Thank you for your kind comments.  We are glad that you were able to close a transaction with our help.  Truth be told, a bonus is appreciated but it is not necessary as it is part of our job to help you with our services!

Thanks and have a great day ahead!

TeleDirect Call Centers 5 2010-05-26

Very impressed!

by Mark Hackney (Vail, CO) on May 24, 2010
Salesperson: Sandra Coggeshall

I am not one easy guy to please.  And truth be told, I tested your service several times.  When we first signed up with you, I called our own hotline just to check out your service.  I was impressed.   Three weeks after, I did the same thing.  And then just this morning.  And I am all the more impressed with your service.

Thank you for being all the things you said you were.  I don't usually take marketers and salespeople for everything they say they are, but you are an exception!  I'm happy with your service!

Our reply

Hi Mark:

Thank you for your feedback.  TeleDirect has been in the business for more than 4 decades and we have leveraged that experience and knowledge in giving out the best service.  We are glad that you are happy and look forward to a continuing business partnership with you!

TeleDirect Call Centers 5 2010-05-24

Good at what they do!

by Colin Archuleta (South Jordan , UT) on May 13, 2010
Salesperson: Jamei Cales

We value our relationship with you & your company very much.  I really appreciate the attention to detail you’re taking in correcting any situation we have!  Your company is the first contact our potential clients encounter and it’s crucial that we have the proper representation from your representatives.  Thanks for your commitment to us, I can truly see that you take our relationship serious and that means a ton to me.

Our reply

Hi Colin:

Thank you for your feedback. 

Rest assured that we work very hard at your satisfaction and will continue to deliver what you have come to expect from us.  We are here to help you with your business and put your mind at ease.

TeleDirect Call Centers 5 2010-05-13
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Our average number of stars received was 4.7.


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